Return and Refund Policy

1. Scope

This policy applies to purchases accepted through https://toshoknifearts.shop for delivery to Canada. It explains our voluntary return service and how we address defective, damaged, incorrect or misdescribed goods.

For return assistance, email info@toshoknifearts.shop. Provincial and territorial consumer laws may provide additional rights. Nothing in this policy limits a mandatory consumer protection or legal remedy.

2. Our 30-Day Voluntary Return Period

You may request a voluntary return of an eligible item within 30 calendar days after delivery. Email us with your order number, the item you wish to return and a contact email address. An order confirmation or other reasonable proof of purchase can help us find the transaction.

For this additional voluntary service, the item must be unused, unmodified, undamaged, clean and complete with its supplied parts, protective covers, documents and accessories. You may reasonably inspect an item to determine its characteristics. These voluntary conditions do not remove a legal remedy for goods that are defective or do not conform to the purchase agreement.

3. Safe Packaging for Knife Returns

Never mail a bare blade or exposed point. Place the blade in its supplied guard or another suitable protective covering. Secure the item inside strong packaging so that it cannot move freely or pierce the parcel.

Do not apply tape directly to a cutting edge. If the original packaging is unavailable, contact us for an appropriate alternative. Follow the carrier’s rules and the return instructions we provide.

4. How to Request a Return

Email info@toshoknifearts.shop and identify the order and item. We will provide the return destination and an appropriate shipping method. For eligible returns, we normally provide a prepaid standard label or another suitable arrangement.

Please dispatch an approved voluntary return within 14 days after receiving the return instructions. A delay caused by our provision of a label or collection arrangement will not count against you. Keep your carrier receipt and tracking number until the matter is resolved.

5. Return Shipping Costs

We pay the reasonable cost of the standard return method we provide for an eligible voluntary return. We do not charge a restocking fee.

If you independently choose a premium return method, we may not reimburse its additional cost unless that method was reasonably necessary or agreed with us. Where we are responsible for defective or incorrectly supplied goods, we bear reasonable necessary return costs as required by the applicable law.

6. Voluntary Return Exclusions

Our additional 30-day return service does not cover goods personalised or made to a customer’s individual specifications, or an item that has been used, sharpened, modified or damaged after delivery so that it no longer meets the voluntary return conditions.

A promotional or discounted price does not, by itself, exclude an item from this service. These exclusions do not take away a remedy available for a defective, unsafe, incorrectly supplied or misdescribed product.

7. Inspection of a Returned Item

When a voluntary return arrives, we check it against the order and the conditions above. Opening the outer shipping parcel alone is not a reason to reject a return.

If we find that an item is materially used, altered, incomplete or damaged after delivery, we will explain the assessment and the available options. We do not impose an undisclosed flat deduction or keep a returned item indefinitely without explaining the matter.

8. Defective, Damaged, Incorrect or Misdescribed Goods

If an item is defective, arrives damaged, differs from its contractual description or is not the item ordered, email info@toshoknifearts.shop. Include the order information and a description of the issue. Photographs can help us investigate if they can be taken safely, but the absence of photographs does not automatically invalidate a legal claim.

Do not use or attempt to repair an item that appears unsafe. Depending on the circumstances and the applicable provincial or territorial law, a remedy may include repair, replacement, cancellation, a price adjustment or a refund. An optional manufacturer warranty does not replace our obligations as seller or any applicable legal warranty.

9. Shipping Damage

If a parcel is visibly damaged, open it cautiously because a sharp item may have shifted. Keep the packaging if it is safe to do so, and contact us with your order information.

We will investigate the delivery issue. You do not have to recover a payment from our carrier or its insurer as a condition of making a valid claim against us.

10. Refund Method and Amount

Approved refunds are normally issued to the original payment method. If another lawful method is needed, we will discuss it with you.

A refund reflects the amount actually paid for the returned goods and any other amount that must be reimbursed under applicable law. A promotional discount does not become an additional cash amount. We do not require you to accept store credit instead of a monetary refund to which you are entitled.

11. Refund Processing Time

For an approved voluntary return, we initiate the refund within seven calendar days after the item reaches us and we can reasonably verify its eligibility.

If a cancellation, defective-goods claim or other statutory remedy is subject to a different mandatory deadline, that deadline takes priority. Initiating a refund does not guarantee the date on which your bank or payment provider will display the funds. We send a confirmation when the refund has been initiated and will help investigate a missing credit.

12. Exchanges

An exchange for another available item may be arranged by agreement. Contact us before sending the original item so that we can check availability and provide safe return instructions.

An exchange request does not require you to give up a refund that is due under this policy or applicable law.

13. Cancellations Before Dispatch

Email us promptly if you want to cancel or change an order. We will try to stop dispatch where possible. If the parcel has already entered the carrier network, a return arrangement may be necessary.

Any cancellation rights that apply to your distance purchase under provincial or territorial law remain available. If you refuse a delivery, please also tell us clearly whether you are requesting cancellation, redelivery or another resolution.

14. Late or Missing Delivery

If your goods are not delivered as agreed, contact us so that we can investigate and provide the remedy required by the contract and applicable law. In Québec, specific distance-contract cancellation and reimbursement rules may apply when delivery or other statutory requirements are not met.

A carrier investigation will not be used to postpone a mandatory consumer remedy indefinitely.

15. Refund Enquiries

If you receive a refund confirmation but cannot see the funds, check the processing information from your bank or payment provider and email us your order number. Do not send your complete card number or security code. We will provide the available transaction information and investigate where appropriate.

Store: toshoknifearts.shop
Website: https://toshoknifearts.shop
Returns and refunds: info@toshoknifearts.shop