Privacy Policy

1. Introduction

This Privacy Policy explains how personal information connected with https://toshoknifearts.shop is collected, used, shared, protected and managed when you browse our store, make a purchase or contact us.

For privacy questions, access requests or complaints, email info@toshoknifearts.shop and mark your message for the person responsible for privacy matters. Shopify, payment services and other providers may also have separate responsibilities for services they provide directly.

2. Information You Give Us

When you place an order, we receive information such as your name, email address, billing and delivery addresses, selected products, order history and transaction status. A telephone number may be processed if supplied for delivery or another relevant service.

When you contact us, we receive your message and any order details, photographs or other information you choose to provide. If an account feature is available and used, we may process the account information and settings needed to provide it.

A particular product or destination may require limited age or eligibility information when reasonably necessary and lawfully collected. We do not ask customers to send an identity document as a routine condition of browsing the store.

3. Payment Information

Payments are processed through the checkout and the selected payment provider. We may receive limited transaction information needed to confirm a payment, issue a refund or resolve a payment problem.

Please never email a complete payment card number, card security code or account password to our customer support address.

4. Device and Website Information

Operating an online store involves technical information such as IP address, browser and device type, language, requested pages, timestamps, approximate location and diagnostic records.

Cookies and similar technologies may support the basket, checkout, security and preferences. Optional analytics or advertising services, if used, may process additional information subject to the disclosure and consent requirements that apply in your location.

5. Why We Use Information

We use relevant information to:

• Display and secure the store;
• Answer questions before and after a purchase;
• Accept, verify and fulfil orders;
• Process payments and refunds;
• Arrange delivery and returns;
• Send order and service communications;
• Prevent fraud and investigate security concerns;
• Meet applicable accounting, tax, product safety and legal obligations; and
• Resolve complaints and protect legal rights.

Placing an order is not, by itself, consent to receive unrelated promotional messages.

6. Consent and Permitted Processing

Where Canadian privacy law requires consent, we seek meaningful consent appropriate to the purpose and the sensitivity of the information. Certain uses or disclosures may also be permitted or required without consent under applicable law.

You may withdraw consent subject to legal or contractual restrictions and reasonable notice. We will explain relevant consequences, such as being unable to provide an optional feature. Information may still need to be kept when a legal recordkeeping duty or unresolved claim applies.

7. Shopify and Other Providers

Shopify provides infrastructure for our online store and checkout. Depending on the feature, Shopify may process information on behalf of the store or for its own services. Shopify’s privacy information is available at https://www.shopify.com/legal/privacy.

Payment providers receive information necessary for the payment method you choose. Delivery providers receive information needed to transport the parcel. Technical and customer support providers may assist with store operations and messages.

We seek appropriate safeguards from providers acting on our behalf and limit disclosures to relevant purposes. The providers and optional integrations actually used by the live store should be reflected in the applicable customer disclosures.

8. Processing Outside Canada

Some providers, including Shopify, may process information outside your province or outside Canada. Privacy laws and lawful access rules in those locations can differ from those in your place of residence.

We remain responsible for appropriate protections when we use a provider to process information for us. Email info@toshoknifearts.shop if you would like information about relevant cross-border service arrangements.

9. Cookies and Advertising Choices

Technologies necessary for requested store functions may support the basket, checkout and security. Optional analytics or advertising technologies, if enabled, should be explained through the store’s actual consent and privacy controls.

Where consent is required, refusing an optional category should not prevent an ordinary order. You can use the available cookie preferences controls and browser settings to manage or remove cookies. Blocking technologies needed for checkout may affect your ability to complete a purchase.

10. Promotional Emails

We send commercial electronic messages only where we have a basis permitted by Canada’s Anti-Spam Legislation and provide sender identification and an unsubscribe method as required.

You can use the unsubscribe link in a promotional message or email info@toshoknifearts.shop. We honour unsubscribe requests within the applicable period, ordinarily no later than 10 business days. Order confirmations, shipping updates and replies to your support requests serve their operational purpose and do not automatically enrol you in marketing.

11. How Long We Keep Information

We keep personal information for as long as reasonably necessary for its purpose and any applicable accounting, tax, warranty, product safety or dispute obligation.

Order records may remain after delivery to satisfy those duties. Support records may be retained while an issue is active and afterwards for a proportionate period if needed for a lawful purpose. After an unsubscribe request, limited suppression information may be kept to ensure that the request is respected.

When information is no longer required, it is deleted, anonymised or otherwise managed according to applicable requirements.

12. Security and Breaches

We use administrative, technical and physical measures appropriate to the information, including limiting access to those who need it for their work. No online system can promise absolute security.

If a privacy breach triggers a reporting or notification duty, we assess the risk and notify affected people or regulators as required by law. Report suspected misuse of your order information to info@toshoknifearts.shop.

13. Access and Correction

You may ask about the personal information we hold about you and request correction of inaccurate information. Email info@toshoknifearts.shop. We may take proportionate steps to verify identity before disclosing information or changing sensitive account details.

Where PIPEDA applies, access requests generally receive a response within 30 days, subject to lawful extensions and exceptions. Provincial rules may differ or provide additional rights.

14. Provincial Rights and Complaints

Québec and other provinces may provide additional privacy protections depending on the activity and individual. We assess a request under the law that applies to it.

Send concerns about our practices to info@toshoknifearts.shop. You may also contact the Office of the Privacy Commissioner of Canada or a relevant provincial privacy authority. You do not have to waive a complaint right to obtain customer support.

15. Children, External Links and Updates

We do not seek children’s personal information for marketing. A purchase of a sharp item should be made only by someone legally eligible to purchase that item.

An independent website linked from our store may have its own privacy notice. We may update this policy to reflect actual changes in our services or legal duties. Publishing a changed policy does not retroactively create consent for a new purpose.

Store: toshoknifearts.shop
Website: https://toshoknifearts.shop
Privacy contact: info@toshoknifearts.shop